At Visual Novel, we value user feedback and strive to address any concerns or complaints promptly and effectively. This Complaints Policy outlines the procedures for users to report and resolve issues related to our services.
Submitting a Complaint:
- Complaints can be submitted through our Discord available on the website.
- Complaints can also be sent via email to support@visualnovel.com
Information Required:
- Detailed description of the complaint.
- Any supporting evidence or documentation.
- Contact information for follow-up.
Acknowledgment:
- Upon receipt of a complaint, we will acknowledge the complaint within 24 hours.
Confidentiality:
- All complaints and related information will be handled with strict confidentiality.
- All reported complaints will be reviewed and resolved within 7 business days.
For any questions or concerns regarding this policy, please contact us at support@visualnovel.com.