Explore VisualNovel's Privacy Policy - Your Data Security Matters

GDPR Compliance

If you are a resident of the European Union, you are protected by and enjoy additional rights under the European Union’s General Data Protection Regulation(GDPR).

If you are a resident of the European Union(EU)or the European Economic Area(EEA), you are entitled to certain rights under the General Data Protection Regulation 2016/679(GDPR). These rights include, but are not limited to:

• Right of Access: You have the right to access the personal data we hold about you and to obtain information about how it is processed.
• Right to Rectification: You may request the correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request the deletion of your personal data under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request the limitation of processing your personal data in specific circumstances.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format and, where feasible, the transfer of your data to another service provider.
• Right to Object: You can object to the processing of your personal data, including for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights or for inquiries related to GDPR, please contact us at: Email: support@visualnovel.com

We will respond to requests in accordance with GDPR requirements and within the legally required timeframe.

California Privacy Rights

If you are a California resident, you are entitled to the following rights under the California Consumer Privacy Act(CCPA), as amended by the California Privacy Rights Act(CPRA):

1. The right to know the categories of personal information we collect and why we collect it.
2. The right to request access to and deletion of your personal data.
3. The right to opt-out of the sale or sharing of your personal information.
4. The right to correct inaccurate personal data.
5. The right to limit the use and disclosure of sensitive personal information.

To exercise these rights, please see below or contact us at support@visualnovel.com.

Under the California Consumer Privacy Act(CCPA), as amended by the California Privacy Rights Act(CPRA), California residents have the right to opt out of the sale or sharing of their personal information.

We do not sell personal information for monetary compensation. However, certain activities—such as sharing data with third parties for targeted advertising or analytics—may be considered a'sale'or'sharing'under California law.

If you wish to opt out of the sale or sharing of your personal information, you can do so by:

• Adjusting your cookie preferences via the App's settings or using our cookie management tool.
• Directly contacting us at: Email: support@visualnovel.com

Nevada Privacy Rights

If you are a resident of Nevada, you have the right to opt out of the sale of certain personal information to unaffiliated third parties. To exercise this right, please contact us by following the instructions in the'Contact Us'section below. Make sure to include'Nevada Do Not Sell Request'in the subject line and provide your name and email address.

Please note that, in compliance with Nevada Revised Statutes Chapter 603A, we do not currently sell your personal information as defined by the law.

Once we receive your request, we will process it within the legally required timeframe. Note that opting out of certain types of data sharing may limit the functionality of some features within the App.

1. Definitions

The following terms are defined for clarity:

• Content: Information you provide or generate through the App, including story preferences, character customizations, and interactions with virtual characters.
• Personal Data: Any information identifying you as an individual, such as name, email address, preferences, or metadata collected during App usage.
• Processing: Actions performed on Personal Data, such as collection, storage, or analysis.
• Services: The features provided through the App, including narrative generation and interaction tools.
• Platform: The Visual Novel App.

2. Purpose of Personal Data Processing

• Customize narratives and improve story recommendations.
• Provide technical support and monitor user interactions for service enhancements.
• Analyze user behavior to optimize interactive features.

3. Data Collection Methods

3. 1. For Visitors

We may collect metadata during your visits, such as:

• Browser type and operating system.
• IP address.
• Navigation behavior and time spent on specific pages.

This data is anonymized and used solely for analytics and technical improvements.

3. 2 For Users

We collect Personal Data directly from you when you:

• Create an account(e.g., username, email).
• Interact with the App’s features(e.g., preferences, choices within narratives).
• Engage with virtual characters or share feedback.

Automated data collection: We may collect technical data about your device and actions(e.g., session length, in-app purchases)for performance monitoring and compliance.

In addition, we collect the following types of information:

• Personal Information: When you register an account, we may collect your name, email address, and other contact details.
• Usage Data: We collect information about how you use the Service, including your IP address, browser type, and usage patterns.
• Cookies: We use cookies to improve your experience and track usage patterns.

4. Marketing and Communications

We may send you updates about new narratives, features, or events relevant to your preferences. You can opt out of marketing communications at any time via the App settings or by following opt-out instructions in emails.

5. Data Sharing and International Data Transfers

We do not sell or trade your data. However, we may share your information with third-party service providers who assist us in operating the Service or fulfilling our obligations under this Privacy Policy. Your information may be shared only with:

• Service providers for maintaining the App(e.g., cloud storage, analytics).
• Legal authorities, as required by law.
• Professional advisors, if necessary for operational purposes.

Your data may be transferred and stored outside of your home country. By using the Service, you consent to the transfer of your data to countries outside of your jurisdiction.

Legal Bases for Data Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

• Consent: When you provide explicit consent for data collection and processing(e.g., for marketing purposes).
• Contractual Necessity: When processing is necessary to perform the services you requested(e.g., account creation).
• Legitimate Interests: When processing is required for our business purposes, provided these do not override your rights(e.g., analyzing usage patterns).

Data Transfer Safeguards

If your data is transferred outside the EU/EEA, we ensure compliance with GDPR by relying on mechanisms such as Standard Contractual Clauses(SCCs)or adequacy decisions.

6. Sensitive Information

We do not request or process sensitive information(e.g., racial, religious, or health data). If you provide such information voluntarily, it is at your own discretion.

7. Retention Period

Personal Data will be retained for as long as your account is active. Upon account deletion, residual data may be retained for up to 6 years for regulatory compliance or legitimate business needs.

8. Minors and Children’s Privacy

The App is not intended for users under 13 years old(in the case of residents of the European Union, users under 16 years old). If we discover that an individual under 13 has provided us with'personal information, 'as defined in the Children's Online Privacy Protection Act ('COPPA'), we will close the account and delete the personal information to the extent required by COPPA. We may, where permitted by law, retain certain information internally for purposes described in this Policy.

9. Your Rights

You have the right to:

• Access your data.
• Rectify inaccurate data.
• Request erasure ('Right to be forgotten').
• Restrict processing under certain conditions.
• Withdraw consent for data processing at any time.

Depending on your jurisdiction, you may have the right to access, update, or delete your personal information. To exercise these rights, please contact us at support@visualnovel.com.

10. Data Security

We implement robust measures to safeguard your data against unauthorized access, misuse, or breaches. If a breach occurs, we will notify affected users and comply with legal reporting requirements. Importantly, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

11. Third-Party Links

Our App may include links to third-party services. Please review their privacy policies separately, as we are not responsible for their data practices.

12. Policy Updates

We reserve the right to modify this Privacy Policy as needed. Significant updates will be communicated through the App or email.

Contact Us:

For inquiries regarding this Privacy Policy, please email us at support@visualnovel.com.